Conditions of Sale
General Terms
-
EPD is not responsible for typographical errors and reserves the right to change pricing or policy at any time without notice.
-
Please note that orders are processed Monday through Friday, excluding holidays.
-
Not all prices include applicable Shipping & Handling. Shipping & Handling will be added to all applicable items.
-
Prices do not include applicable sales tax. Sales tax will be charged on applicable items without a valid resale certificate on file. Click here to submit your resale certificate for review.
-
Not all items may be in stock at time of purchase. The item(s) will ship when available.
-
Some items may be discontinued and may not be marked as such.
Return Policy
-
Unopened full rolls (not segmented or cut down by the linear foot) may be returned within 30 days of invoice only with pre-approval from EPD. If EPD approves the return, a 15% restocking fee will apply. Opened full rolls, unless defective, may not be returned. If you would like to return an applicable item, please email us at [email protected] with your order number and reason for the return.
-
Partial / Split / Segmented Rolls, Installation Tools, Plotters (and their accessories), 3M Pre-Cut Kits, 3M Door Cups & Edges, and 3M Ceramic Coatings are non-refundable and may not be returned, even if they are still awaiting pickup from EPD’s warehouse.
Shipping Policy
-
All orders are shipped via UPS or FedEx and their delivery timelines are not guaranteed. EPD will not provide refunds because FedEx or UPS failed to deliver on time.
-
Shipping rates are based on Dimensional Weight and not Actual Weight per carrier’s rules and regulations.
Partial Roll Policy
-
EPD will split a roll’s width for an extra charge (i.e. 60” cut 24”/36”) with up to 1/4” tolerance in either direction. You will need to purchase the entire roll. Split rolls may not be returned.
-
Partial / Split / Segmented Rolls are non-refundable and may not be returned, even if they are still awaiting pickup from EPD’s warehouse.
Miscellanious
-
Remember that any blade can cut or scratch glass. EPD will not be held responsible for damaged glass.